Care Lite
$500/month
Post-project support, monitoring, and small fixes that keep delivered work healthy.
- Included hours
- 2.5 hours
- Critical response
- Next business day
- Normal response
- 5 business days
Published response commitments
Support you can plan around.
Every monthly plan pairs reserved engineering hours with a response time in writing. Pick the plan by how fast the work matters to you and how much change you expect, not by a vague promise of priority support.
Consulting retainers
Five plans, one per pace.
For software, automations and integrations I built or look after. Each one comes with included hours and response times in writing.
Care
$1,000/month
Light ongoing support and maintenance for business-critical software and automations.
- Included hours
- 5 hours
- Critical response
- Next business day
- Normal response
- 3 business days
Grow
$2,500/month
Continuous improvement with regular automation and optimization work each month.
- Included hours
- 12 hours
- Critical response
- Same business day
- Normal response
- 2 business days
Fractional Engineer
$4,000/month
Part-time technical leadership, architecture, roadmaps, and delivery oversight.
- Included hours
- 20 hours
- Critical response
- Same business day
- Normal response
- 1 business day
Embedded Lead
$7,500/month
Architecture ownership and technical leadership for a business betting on its software.
- Included hours
- 30 hours
- Critical response
- Same business day
- Normal response
- 1 business day
Website Care
For sites I host.
A separate, lower-cost line: hosting, Cloudflare, security patches, nightly backups, uptime monitoring and a set amount of edits each month.
Website Care
$50/month
Hosting, Cloudflare, security, backups, and monitoring for a site I built for you.
- Included edits
- 30 minutes included edits
- Critical response
- Same business day
- Normal response
- Next business day
- Managed hosting on my VPS
- Cloudflare CDN, DNS, and free SSL
- Automated security patches
- Nightly off-server backups
- Uptime monitoring (99.5%) with alerts
- Up to 30 minutes of small edits per month
Website Care Plus
$100/month
Everything in Website Care, with priority response and transaction monitoring for ecommerce sites.
- Included edits
- 1 hour included edits
- Critical response
- Within 4 business hours
- Normal response
- Next business day
- Everything in Website Care
- Up to 1 hour of edits and updates per month
- Priority critical response (within 4 business hours)
- Transaction monitoring for ecommerce
- Quarterly content review included
- Priority support queue
Definitions
What these terms mean.
The words in the plans above, in plain language. Your signed agreement uses the same definitions.
01
Critical
A system I built is down, data is being corrupted, or a core workflow is blocked for the client. A critical issue gets my fastest response.
02
Normal
A question, small fix, feature request, or non-urgent issue. Normal issues are handled in priority order under the tier response commitment.
03
Response time
How quickly you hear back that I am on the issue. It is not the time to a full fix; that depends on the problem.
04
Business day
Monday through Friday, 9:00 AM to 5:00 PM Eastern, excluding US federal holidays. Reports received outside these hours count from the next business day.
Covered
Included in every retainer.
- Applications, automations, integrations, and systems I built or maintain for the client
- Incidents affecting the availability or correctness of those systems
- Questions and requests covered by the included hours of the client’s retainer tier
Not covered
Outside the service level.
- Outages or failures of third-party platforms I do not control, such as Microsoft, Google, Stripe, ServiceTitan, or other SaaS providers
- Changes made by the client or another party to a system I maintain
- New feature work, new integrations, or scope outside the agreement, unless covered by the tier’s included hours
- Issues reported through unofficial channels without a support ticket or email record
When something breaks
How to report a problem.
Clear reports get fixed faster: what broke, what you were doing, and any error you saw.
Critical issuesOpen a ticket in the client support portal or email [email protected] with a clear subject line, then call or text (478) 954-7760. I acknowledge within your plan's critical response time.
Normal requestsUse the client support portal for questions, small fixes and feature requests. Screenshots and steps help. Requests are handled in priority order within your plan's normal response time.
Third-party changesI can't promise uptime when an outside app changes or goes down, but I won't leave you stranded. I commit to fixing what breaks on my side: small fixes on your plan, bigger changes with a written quote.
These commitments are made in good faith by a small, founder-led practice. If I miss a response commitment, I will tell you honestly, explain what happened, and work to make it right, including adjusting the plan so the same issue does not recur. If you need commitments backed by formal credits or penalties, I can discuss an enterprise-style agreement separately.
Effective when your agreement begins. This page describes my standard retainer service levels; your signed agreement is the controlling document.
Start here
Not sure which plan fits?
Tell me what you run and how often it changes. I'll recommend the smallest plan that covers it. Rather call or text? (478) 954-7760